Several Kenya Airways flights were rerouted to Mombasa and Kilimanjaro on Thursday morning after fog disrupted operations at Nairobi’s Jomo Kenyatta International Airport (JKIA), leaving passengers grappling with delays, confusion, and what many described as yet another communication failure by the national carrier.

Kenya Airways later issued a statement explaining that the diversions were necessary due to poor visibility, and were made in the interest of passenger and crew safety.

“Some of our flights scheduled to land at Jomo Kenyatta International Airport (JKIA) were diverted to Mombasa and Kilimanjaro,” the airline said.

“The diversions were a safety measure to ensure the well-being of our crew and customers, which is our number one priority.”

But by the time that message reached the public, the damage had already been done — especially online.

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Kenyans on X (formerly Twitter) accused the airline of withholding information until after the diversions had occurred, with some questioning why no alerts or warnings had been sent beforehand.

Many described the experience as stressful and disorganised, with no clear guidance from the airline on next steps.

While Kenya Airways confirmed that delays were to be expected throughout the day, this came as little comfort to affected passengers who had already begun sharing their frustration on social media.

Critics online pointed to what they saw as a familiar pattern of poor communication during disruptions, arguing that passengers deserved to be informed before, not after, such incidents.

Calls for greater transparency and accountability flooded X, with users urging the airline to improve its crisis communication protocols.

Below are a few reactions from Kenyans on X: