Travellers planning to fly between Nairobi and Kuala Lumpur using AirAsia will need to revise their plans, as the airline is set to suspend the direct service from September 1, 2025.

The low-cost carrier said the decision was driven by what it described as a strategic reorganisation of its global flight network.

The route cancellation was officially communicated to customers and travel agencies this week, with the airline offering an apology and outlining support measures for those affected.

“We regret to inform you that AirAsia will be suspending services from Nairobi to Kuala Lumpur and from Kuala Lumpur to Nairobi starting September 1, 2025, until further notice as part of a network optimisation initiative," the airline stated.

"We understand this news may be disappointing and will impact your clients' travel plans. We sincerely apologise for any inconvenience caused."

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In response to the disruption, AirAsia has put forward two options to assist passengers with existing bookings.

Those wishing to proceed with their journeys may opt to fly earlier, provided seats are available.

“Passengers may choose to move their travel to an earlier date before August 31, 2025, subject to availability,” the statement continued.

Alternatively, travellers who are unable to change their plans can request a full refund to the payment method used when booking.

"We encourage passengers to select their preferred option before their original departure date as this will enable us to assist them as soon as possible," AirAsia said.

AirAsia’s service between the Malaysian capital and Nairobi had only been launched less than a year earlier — on November 15, 2024 — marking a milestone as the first direct connection to Kenya by a Southeast Asian budget airline.

Flights had operated four times weekly using an Airbus A330-300, with seating for up to 285 passengers.

The launch was hailed as a breakthrough for bilateral ties between Kenya and Malaysia, with government officials from both countries welcoming the development.

At the time, Kenya’s envoy to Malaysia, Ekitela Moru, underscored the broader value of the route beyond tourism.

As the route prepares for suspension, AirAsia is encouraging travellers to act promptly to arrange alternatives and ensure smoother assistance from its customer support channels.