Safaricom has staked its future on becoming the go-to partner for enterprises seeking to ride the wave of AI-driven digital transformation in the country.

This emerged vividly as the purpose-led tech company hosted its inaugural Safaricom Business Innovation Day under the theme “Powering What’s Next: AI, Resilience & Sustainable Innovation” in Nairobi.

The forum that attracted more than 100 decision-makers, tech partners, and enterprise clients, staged Safaricom’s readiness to deliver secure, scalable, and AI-powered solutions that go far beyond connectivity.

“As digitisation accelerates across all sectors, businesses are seeking trusted partners who offer secure, AI-Powered and scalable solutions,” .

“We aim to be a trusted partner for businesses in their digital transformation journey,”

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Safaricom Group Chief Technology & Information Officer (CTIO) James Maitai revealed that the telco is pumping Sh1 billion in big data and AI platforms this year alone in a bid to democratise AI to power businesses in Kenya.

“Safaricom is transforming from a telco to a tech-co to make it the tech partner for you. We are investing heavily in tech solutions for our customers,” intimated Maitai.

Safaricom made it clear that its long-term play is in AI, cloud, cybersecurity, and IoT; technologies that it believes will anchor businesses in the region into the future.

“We are no longer just a connectivity provider; we are evolving into a strategic digital transformation partner, helping businesses harness technology to become more resilient, competitive, and sustainable,” Okata added.


Safaricom Head of Strategic and Business Partnerships Veronica Ogeto restated the telco’s pledge to enable businesses access solutions that secure, connect, and transform them to become more competitive.

“A vendor sells you a service and walks away, a partner has skin in the game. Safaricom wants to be your partner,” stated Ogeto.

The Innovation Day underscored the company’s shift from traditional telco to a full-scale technology enabler, positioning Safaricom Business as a key driver of enterprise resilience, competitiveness, and sustainability in Kenya and beyond.

With more than 400 software developers, Safaricom projects it will use internally over 60 per cent of its AI capacity and is working an AI model that will help it save up to 30 per cent of its fuel costs.

Safaricom’s Head of Digital Transformation Joe Kanyua said the firm is taking time to better understand its customers’ needs to provide the solutions to help them plan for the future.

“The more digitalised you are, the more exposed you become. Don’t start with technology; start by understanding your problem,” intimated Kanyua.