LG Electronics has taken customer service in Kenya to the next level with the launch of its Best Care Trailer, an innovative mobile customer support center designed to bring after-sales services closer to consumers.

The initiative, unveiled in Nairobi last week, is set to redefine how Kenyans access technical support, product care, and expert guidance.

For years, many customers have faced challenges in accessing timely and reliable service support, especially those living outside Nairobi and other major towns.

The LG Best Care Trailer directly addresses this gap by making expert support more accessible, convenient, and personalized.

What is the LG Best Care Trailer?

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The Best Care Trailer is a mobile service hub equipped with trained technicians, diagnostic tools, and service facilities.

It is designed to move across different towns and counties, ensuring that customers who may not live near LG’s service centers can still enjoy top-tier product care.

At the trailer, customers can:

• Receive on-site diagnostics and repairs for LG appliances and electronics.

• Access product demonstrations to better understand the features of their LG devices.

• Benefit from preventive maintenance tips to extend the lifespan of their products.

• Get software updates and troubleshooting assistance for smart devices.

Game-Changer

1. Convenience – Customers no longer need to travel long distances to access LG service centers. The trailer brings the service to their doorstep.

2. Expert Support – With certified LG technicians onboard, customers can be assured of authentic, high-quality care.

3. Consumer Education – Beyond fixing devices, the trailer will educate users on proper product use, helping them save on unnecessary repairs.

4. Enhanced Trust – By investing in mobile service delivery, LG is demonstrating commitment to long-term customer satisfaction and not just product sales.

Beyond Service

The Best Care Trailer also doubles as a brand experience hub, allowing consumers to engage with LG beyond purchases.

By providing hands-on demos and personalized consultations, LG is fostering stronger relationships with customers while reinforcing its reputation for reliability.

“Customer care is at the heart of our business. With the LG Best Care Trailer, we are not only addressing service gaps but also creating an opportunity to engage with our customers, educate them, and build trust,” said an LG East Africa spokesperson during the launch.

Model for the Future

As Kenya continues to embrace digital lifestyles powered by smart appliances and connected devices, the need for timely, localized, and personalized customer support will only grow.

The LG Best Care Trailer sets a new benchmark for after-sales service in the country—one that other brands may soon be inspired to follow.

By combining mobility, expert care, and consumer education, LG has reimagined customer support in a way that aligns with the evolving needs of Kenyan households.